Complaints Procedure

Last updated: 19 July 2026

Plain English: Not happy with something? Tell us. We'll listen, investigate, and put things right if we can.

How to complain

1. Use the Support page and select "Complaint" as the subject.
2. Or email seun@lotipic.com with "Complaint" in the subject.
3. For safeguarding complaints, email seun@lotipic.com.
4. For data protection complaints, email seun@lotipic.com.

What we'll do

1. Acknowledge your complaint within 2 working days.
2. Investigate and respond in full within 10 working days (or tell you if it will take longer and why).
3. Resolve the issue and explain what we've done.

If you're not satisfied

• Ask for your complaint to be escalated to a director of USERIQO LTD.
• For online safety complaints, you can report to Ofcom at ofcom.org.uk.
• For data protection complaints, you can report to the ICO at ico.org.uk or on 0303 123 1113.
• For consumer complaints, you can contact Citizens Advice at citizensadvice.org.uk.

Online Safety Act reporting

You can report harmful or illegal content using the Report button on any piece of content, or via this complaints procedure. We review all reports within 24 hours.